REFUND POLICY

At Earthlie Designs, we take pride in the quality of our products and your satisfaction is important to us.
If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns: Returns must be initiated within 14 days of receiving your order. Items must be unused, in original condition, and in their original packaging. Custom or personalized items are non-refundable unless damaged or defective.

Non-Returnable Items

Digital downloads or files

Custom-made or made-to-order products

Sale or clearance items

How to Request a Return

To initiate a return, please contact us at earthliedesigns@gmail.com with your order number and reason for return. We will provide you with instructions on how to proceed.

Refunds

Refunds will be issued to the original method of payment once the returned item is received and inspected.

Please allow 5–7 business days for processing.

Original shipping costs are non-refundable.

Return Shipping

The customer is responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with clear photos, and we’ll work with you to resolve the issue promptly.